Returns, Refunds and Complaints Policy
Our Fresh Flowers Guarantee in Canning Town
As a trusted local florist serving the Canning Town community, our reputation is built upon delivering the freshest flowers to households and businesses alike. We take pride in our Fresh Flowers Guarantee, ensuring your arrangements arrive vibrant, full of life, and ready to brighten any occasion. If for any reason your flowers do not meet our high standards, we promise to make it right.
Damaged-on-Arrival Policy
We carefully pack every bouquet and arrangement to ensure safe delivery. If your flowers or plants arrive in less than perfect condition, please inspect them upon receipt. In the rare event that they are damaged during transit, contact us within 24 hours with photos of the damage. This helps us quickly assess the situation and provide a swift resolution.
Freshness Window
Your satisfaction matters most to us. Our flowers are guaranteed fresh for at least five days from the date of delivery, provided they are cared for according to our instructions. If you notice premature wilting or quality issues within this freshness window, let us know as soon as possible. We'll investigate and offer a suitable solution to meet your expectations.
Refund and Replacement Options
If your order arrives damaged or fails to meet our Fresh Flowers Guarantee, you have two options:
- Replacement: We will arrange a prompt replacement of the affected item or bouquet. A new delivery will be scheduled to your Canning Town address or nearby location, typically within one working day, subject to availability.
- Refund: If a replacement is not convenient or available, we will issue a full or partial refund to your original payment method. Refunds are processed promptly upon confirmation and assessment of your claim.
Your happiness is our priority, so please let us know how you’d prefer us to resolve the issue when you contact us.
How to Raise a Complaint
We strive to deliver not just fresh flowers, but exceptional service to all our Canning Town customers. If you have a complaint or concern about your order, please reach out to our team with your order details and the issue encountered. Our customer service team will acknowledge your complaint promptly and aim to resolve it within two working days. We appreciate clear feedback and will always aim for a fair solution, whether that means a replacement, refund, or other remedy suitable to your situation.
Why Choose Canning Town Florist?
Locally operated and committed to quality, Canning Town Florist proudly supports our neighbours—households and local businesses alike. Every arrangement is made fresh daily and handled with care from our shop to your door. You can trust that every bouquet is thoughtfully crafted and backed by our dedicated service team for your peace of mind.
Your Satisfaction Matters
Thank you for choosing us for your flower delivery needs in Canning Town. We want to ensure your experience is as delightful as our flowers are fresh. If you ever need help, please reach out—we're here to bring you joy every step of the way.
