Thank you for choosing Canning Town Florist for your online flower delivery in Canning Town and the surrounding areas. These Terms & Conditions govern your use of our website and the purchase of any flower arrangements, bouquets, and associated goods or services offered through our online store. By placing an order with us, you accept and agree to abide by these terms. Please read them carefully. These conditions apply to all customers in Canning Town and nearby districts for both personal and business orders.
"We," "us," "our," refer to Canning Town Florist, the online platform providing flower delivery services in and around Canning Town.
"You," "your," mean the customer or visitor using our website or placing an order.
"Order" means the selection and purchase of flowers, gifts, or services made through our online platform.
"Website" refers to our official online platform for ordering flower delivery in Canning Town.
To place an order for flower delivery, you must first select the desired products from our online range. The process typically involves the following steps:
Acceptance of Order: All orders are subject to acceptance by Canning Town Florist. Receipt of an electronic or other form of confirmation does not signify our acceptance of your order, but rather confirms that we have received your order request. We reserve the right at any time after receipt to accept or decline your order or to supply fewer than the quantity you ordered for any reason. Canning Town Florist will notify you accordingly in the event your order cannot be fulfilled as requested.
We strive to ensure the availability of all products. However, due to the perishable nature of flowers and seasonal variations, some selections may become unavailable or require substitution at short notice. In the event of an item being unavailable, Canning Town Florist reserves the right to substitute with a similar item of equal or higher value, matching the style and colour theme as closely as possible. You will be informed via your provided contact details if a major substitution is required. If you do not accept a required substitution, a full refund may be offered at our discretion.
Payment for online flower orders in Canning Town must be made in full at the time of ordering. We accept a range of secure payment methods, which may include debit cards, credit cards, and other designated electronic payment providers as displayed at checkout. All payments must be made in pounds sterling (GBP). Your order will only be processed for delivery once full payment has been received and cleared.
We are not responsible for any delays in processing your order caused by payment processing issues. If payment is not authorised or is otherwise incomplete, your order will be cancelled, and where possible, you will be notified.
All prices are listed in pounds sterling and include VAT (where applicable). Product prices do not include delivery charges, which are calculated and displayed separately during the checkout process based on the delivery address in Canning Town or the surrounding areas. We reserve the right to change prices at any time and correct any errors or inaccuracies without prior notice. However, once you have placed your order, the price you have agreed to pay will not change unless a substitution is required and you agree to it.
Canning Town Florist offers delivery services to customers in Canning Town and neighbouring locations. Deliveries are made based on the date and time window you select at checkout, subject to availability. We will endeavour to deliver within the agreed timescales, but delivery dates and periods are not guaranteed due to the potential for unforeseen circumstances, including traffic, weather, or supply delays.
It is the responsibility of the customer to ensure that all delivery information, including the postcode and contact number, is complete and accurate. Incomplete or incorrect delivery information may lead to delays or failed deliveries, for which we cannot accept responsibility. If the recipient is unavailable at the delivery address, our standard practice may be to leave the flowers in a safe place or with a neighbour, or to attempt re-delivery. Further attempts or special delivery arrangements may incur an extra charge.
Order Cancellations: You have the right to cancel your order for flower delivery, provided the cancellation is made at least 24 hours before the scheduled delivery date. To request a cancellation, you must contact us with your order details. Orders that have already been prepared, dispatched, or delivered cannot be cancelled or refunded.
Amendments: If you need to make changes to your order (e.g., delivery address, recipient details, or message card), please notify us as soon as possible. While we will attempt to make requested amendments, we cannot guarantee changes can be accommodated, especially for same-day or next-day orders.
Refunds: Refunds may be issued in full for orders cancelled within the required period. In the unlikely event you are dissatisfied with our flowers or service, please contact us immediately with all relevant details and photographic evidence if possible. Any remedies, including partial or full refunds or replacement products, are offered entirely at our discretion and in accordance with your legal rights.
Due to the perishable nature of flowers, returns are generally not accepted unless goods are received in a damaged or faulty condition. If you believe your order is defective, please contact us within 24 hours of delivery. Our team will investigate and, where appropriate, offer a replacement or refund. Complaints made after 48 hours of delivery will be considered on a goodwill basis only, without obligation.
All floral arrangements are hand-crafted, so sizes, varieties, and presentation may vary slightly from product images shown on our website. Vases and accessories are included only if they are specifically listed within the product description. We strive to match displayed arrangements as closely as possible, but exact likeness cannot be guaranteed due to the unique and seasonal nature of fresh flowers.
When you place an order or interact with our website, certain personal information will be collected and used for order fulfilment, payment, customer service, and internal record keeping. We are committed to protecting your privacy and handle all data in accordance with current UK data protection laws and our separate privacy policy, which is available for your review on our website. Please ensure the information provided is accurate and up to date for the purposes of fulfilling your order.
Canning Town Florist shall not be liable for any indirect, consequential, or incidental damages resulting from the use or inability to use our services, or for delivery failures outside our reasonable control, such as incorrect delivery addresses or issues at the recipient’s premises. Our total liability in relation to a purchase is strictly limited to the amount paid for that specific order.
Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability which cannot legally be limited or excluded under English law.
All content, images, text, and design found on our website is the property of Canning Town Florist or our licensors and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, or modify any content for commercial purposes without our express written consent.
From time to time, promotional codes or discount offers may be available. Such codes are valid only for qualifying purchases made directly through our online store for delivery in Canning Town and nearby areas. Each promotional code may only be used once per customer, is non-transferable, and cannot be redeemed for cash. We reserve the right to refuse or cancel the use of codes at any time without notice if we suspect misuse or fraud.
We shall not be held liable for any delay or failure to perform any obligation under these Terms & Conditions where such delay or failure is due to events beyond our reasonable control, including but not limited to natural disasters, strikes, breakdowns, or interruptions to supply chains.
Canning Town Florist reserves the right to amend these Terms & Conditions at any time. Any changes will become effective immediately upon being posted on our website, and it is your responsibility to regularly review them. By continuing to use the website or place orders, you are deemed to have accepted the revised terms.
These Terms & Conditions and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising from the application or interpretation of these terms shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions regarding these Terms & Conditions, your order, or our flower delivery service in Canning Town and the surrounding areas, please refer to the contact details provided on our website to reach our customer support team.
Notice: These Terms & Conditions apply to all customers in Canning Town and neighbouring communities. Your use of our e-commerce flower delivery site signifies agreement to abide by the above terms. Thank you for choosing Canning Town Florist as your trusted local florist for all your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Canning Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Canning Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
